Created via Terraform-built AWS EC2 instances, configured through Ansible, secured via Let's Encrypt, reverse proxied / load balanced via Nginx, served via Gunicorn + Flask

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Michael Mau

Network Operations Manager • IP Services

Plymouth, MA • 781-336-6918 • michael061903@gmail.com • https://www.iWouldHireMe.com

Technical Network Operations manager driving operational excellence across Load Balancing and DDI, leveraging metrics, scripting, and past experiences to scale teams and drive to successful outcomes.
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About Me

As a technical technology operations manager, I drive operational excellence through innovative solutions and experience that has spanned many technologies and tools over the course of my career.

I’m a self-proclaimed nerd with an eye towards positions that will allow me to continue growing into a senior leadership role, while leveraging my technical background in a unique way, driven through automation and metric tracking.

Due to my having done each job and learning the most productive technological tools along the the way, I'm able to reign in lax deadlines and help find solutions to time consuming problems.

Skills & Tools

Application Delivery: 20+ yrs F5 (LTM, GTM, APM, ASM, SSLO)
Application Delivery: 10+ yrs Broadcom (NSX-ALX)
Web/App: Django, Flask, NGINX, HAProxy, Docker, K8s
Scripting: Bash, Python, TCL
Automation: Terraform, Ansible
Virtualization: vCenter, vSphere, ESXi, Proxmox
IPAM: QIP, BlueCat
NTP: Microchip
Infra: iDRAC, iLO, AOM, console mgmt
PKI: End-to-end cert lifecycle incl. FIPS/HSM
Ops & Monitoring: Remedy, Jira, ServiceNow; SevOne, IBM Watson, Splunk, AppViewX (10+ yrs)
Cloud: AWS & Azure (Can pick up Google, IBM, Nvidia, and/or Oracle quickly)
Linux: 20+ years across major distros (Redhat & Debian)
ML: Entry level - Looking for ways to apply to networking/management
Team upskilling Runbooks Maximizing resource potential Vendor mgmt Interviewing Largely self taught & enjoy learning

Experience

Operations Network Manager - Load Balancing & DDI — Bank of America 01/2024 – Present
  • Manage two teams (14 resources) covering a 24/7, follow-the-sun model in the DNS and Load Balancing space (IP Services)
  • Co-manage a third team (AppViewX Operations)
  • My teams are responsible for triaging and correcting all problems in the DDI and Load Balancing spaces, covering 2,500+ devices, while working closely with our architecture partners for standards auditing and our monitoring team for improvements.
  • Responsible for approving/denying extinction level event related emergency changes that bypass standard change approval.
  • Leverage my bash/python scripting background to automate/streamline processes to better optimize team resources
  • Interviewing, hiring, and training plans of new teams and team members
  • Driving vendor relationships and improvements with our dedicated resources - Example: F5, Broadcom, AppViewX, Dell, Forward Networks, Bluecat, and Microchip
  • Generating process improvements internally and in coordination with architecture teams and standards
  • Managing / Driving multiple projects simultaneously
  • Preparing my team for upcoming technologies (example: F5OS / R-Series)
  • Technical SME
Operations Team Lead - Load Balancing & DDI — Bank of America 06/2019 – 01/2024
  • Led a team of load balancing engineers compromising 9 resources.
  • Responsible for approving/denying extinction level event related emergency changes to bypass standard change approval.
  • Defined/refreshed Operational runbooks
  • Coordination of a 24x7 support model
  • Drove cross training between my DDI and Load Balancing resources with high success.
  • Drove AppViewX route away dashboards to remove human error
  • Automating repeatable tasks, such as user targeted remote access session termination
  • Prepared the team to support upcoming technologies, like cloud services support (AWS|Azure) and hypervisor management (currently vCenter)
  • Implemented a global route away schedule to manage project teams expectations and simplify the process
Service Request Fulfillment (SRF) Lead Engineer - Load Balancing — Bank of America 01/2017 – 06/2019
  • Three of 100+ Vodafone employees brought in-house
  • I was brought on specifically to stand up a service request fulfillment team of 12 resources
  • Creation and implementation of end-to-end design processes
  • Interviewing, hiring, and training of new teams and team members
  • Implemented a global certificate renewal strategy, with an eye towards automation
  • Key member of global design review/approval team
  • Drove AppViewX design templates and implementations to remove human error
Operations & Engineering L3 Team Lead - Load Balancing and Proxy — Vodafone (dedicated to BofA) 06/2015 – 01/2017
  • Dedicated SME to the Bank of America support account
  • Preparing Load Balancing, DNS/DHCP, Proxy, and AppViewX change plans and supporting all problem investigations and design/build spaces
  • Interviewing and training new hires
  • Creating of improved process documentation
  • Join as a designated peer reviewer and SME for all engineering teams
  • Project management such as automation of configuration implementations and load balancer migrations
SRF System Engineer - Load Balancing — Vodafone (dedicated to BofA) 05/2013 – 06/2015
  • Dedicated SME to the Bank of America support account
  • Preparing Load Balancing, DNS/DHCP, Proxy, and AppViewX change plans and supporting all problem investigations and design/build spaces
  • Top ranked metrics - Over 99% accuracy on first time designs and set the bar for the team
Engineering & Architechture Senior Network Engineer - Load Balancing & DDI — Fidelity Investments 01/2011 – 01/2013
  • Configuration of F5 Big-IP and 3DNS load balancers on the architecture team
  • Project management such as software upgrades and migrations (Big-IP v4.5 > v9)
  • Completed 1200+ DNS requests / Successfully trained 12 new hires
Engineering Network Engineer - Load Balancing & DDI — Fidelity Investments 01/2006 – 01/2011
  • Configuration of F5 Big-IP and 3DNS load balancers on the engineering team
  • Completed 1200+ Production project requests and 1400+ QA project requests
  • Project management experience such as software upgrades and migrations
Network Intern - Load Balancing & DDI — Fidelity Investments 05/2005 – 11/2005
  • Configuration of F5 Big-IP and 3DNS load balancers
  • Configuration of DNS A-Records and C-Names
  • Successfully completed 50+ Production project requests and 100+ QA project requests